When a patient has multiple appointments scheduled at your practice on a single day, it is important to avoid bombarding them with multiple text message campaigns. Let's explore how we can manage this scenario effectively.
Watch this video for a quick walkthrough.
Perform the steps below.
- Navigate to System Menu > select Patient Engagement.
- Click the three-dotted menu of the text message campaign that needs updating.
- Click Edit.
- Click Next to move on to the Recipient Criteria.
- Change the Family Appointments setting to 'Bundle appointments sent to the same phone number' option.
- This option ensures that multiple campaigns associated with the same mobile number are clubbed and sent out as a single text message.
- Click on Next and skip the pages till you reach the Summary section.
- On the Summary page, click Save & Enable.
- From now on, the patient will receive a single text message with all appointment details.
Note: Use the above workflow to ensure that patients with multiple appointments in a single day receive only one consolidated text message. This not only reduces the risk of overwhelming them with reminders but also enhances their overall experience with your practice. |
Practices can use this simple guide to learn about limiting the number of text messages sent to a patient who has multiple appointments on the same day.