The local regulations require businesses to provide an easy and accessible way for recipients to unsubscribe from promotional campaigns. However, the opt-out option is not mandatory for all types of campaign communication, and practices should be able to manage it as needed.
A new opt-out configuration feature has been introduced, giving users control over where opt-out messages appear in our campaigns. Previously, these options had to be included in all communications, which could be frustrating, particularly in non-promotional campaigns. Now, users have the flexibility to disable them for appointment and patient engagement campaigns while retaining them for promotional messages.
Watch this tutorial for a quick walkthrough.
To configure Opt-Out:
- Navigate to the System Menu > select Practice Settings > Communication.
Click on the toggle buttons to enable or disable opt-out text on different areas of patient communication.
| Note: Practices are responsible for ensuring that the settings align with local regulations. |
Once you change a setting, you will receive a toast notification on the top right stating 'Opt-Out Settings Updated Successfully'.
Practices can use this simple guide to learn how to configure opt-out text for patient communication in CareStack.