Turn patient feedback into a powerful growth tool. The Reputation Management Dashboard provides the key insights you need to make smarter decisions, enhance your online reputation, and attract more patients.
Topics Covered
- Rating Distribution
- Platform-Wise Reviews
- Reviews with CareStack
- Reviews & Ratings Over Time
- Location-Wise Reviews Received
To begin, follow these simple steps:
Navigate to the System Menu > select Reputation Management > Dashboard.
Let’s explore the different metrics:
Rating Distribution
Track your average rating, overall review count, and star distribution across Google and CareStack.
Platform-Wise Reviews
Use this section to analyse your review performance on CareStack versus Google.
Reviews with CareStack
Here, you can view your total number of Reviews Received and the current Average Rating since the launch of the new Reputation Management feature.
Reviews & Ratings Over Time
- Use the date range selector on the top right to view a graph of your Average Ratings and total No. of Ratings.
- You can choose to view reviews and ratings from the last 7 days, 14 days, 1 month, 6 months, WTD (week to date), MTD (month to date), and YTD (year to date).
On the right, track your Total Request Sent and Total Reviews Received, plus track the Sent vs. Clicked for both Email and Text Review Requests.
Location-Wise Reviews Received
- This section tracks review counts for each location.
- Hover over the blue bars to view the rating distribution per location.
With this guide, practices can effectively translate the data from your Reputation Management Dashboard into a powerful strategy for attracting new patients.
Next Article: Manage Reviews within Reputation Management
Or, Return to: The Essential Guide to Reputation Management for Practice Growth